New: Just like it sounds. A brand-new item. Original packaging is present for most New items but certain items like shoes may be re-boxed.

Renewed: A pre-owned product that was inspected and tested to work and look like new by a Jackpot warehouse member. The product has minimal to no signs of wear, no visible cosmetic imperfections when held 12 inches away, and may arrive in a brown box or plastic bag with relevant accessories that may be generic.

Open Box: An item in perfect working condition. Original protective wrapping may be missing, but the original packaging is intact and in good condition with minor damage possible.

Used: The item shows wear from consistent use, but it remains in good condition and functions properly. Item may arrive with damaged packaging or be repackaged. It may be marked, have identifying markings on it, or have minor cosmetic damage. It may also be missing some parts or accessories such as screws (in the case of furniture) or an instruction manual.

Damaged: The item is fairly worn but continues to function properly. Item may arrive with damaged packaging or be repackaged. Signs of wear can include aesthetic issues such as scratches, dents, missing pieces, and worn corners. The item may have identifying markings on it or show other signs of previous use. Item may be missing some parts or accessories such as screws (in the case of furniture) or cables (in the case of a electronic.)

We offer free in-store pickup, you can choose this option during the checkout process. After you place the order you will receive a confirmation email when your order is ready for pickup.

Once we have prepared your order you will have 7 days to pickup the order. You must pick up your order during our open hours. Failure to pick up within the given time or refusal of product will result in a 20% restock fee.

If you have a special circumstance, contact us before purchasing or we may not be able to help.

Currently we don't offer shipping.

We only offer in-store pickup at our Charlotte, NC location.

If you email us saying you placed an order, you will be charged a 5% inconvenience fee.